Underlying many of the problems that IT faces is the fact that the amount of work continues unabated.
For example, 67% of the 451 Alliance companies say that the amount of work thrown at IT infrastructure teams has increased over the last 12 months. Only 8% report a decrease in the amount of work, attributable to offloading tasks to public cloud providers.
As a result, 26% of the companies have increased the number of full-time employees (FTEs) on their IT infrastructure staffs over the last year.
However, somewhat surprisingly, 57% of the companies were able to hold steady on their head count and 17% were able to decrease the number of FTEs – thanks in large part to public cloud offloading and labor-saving technologies such as IT automation.
Looking forward, about half the companies expect to maintain their current FTE headcount over the next 12 months, while 18% plan to decrease headcount and 29% plan to increase staff.
The main reasons for decreasing staff are:
- IT organizational changes (e.g., restructuring teams in the wake of moving to technologies such as hyperconverged infrastructure or software-defined infrastructure)
- Migrating infrastructure to public clouds (e.g., IaaS, PaaS, SaaS)
- Adopting new technologies that require less staff (e.g., public clouds, IT automation, artificial intelligence)