Merchants have faced an onslaught of disruptions over the past three years. From the pandemic-induced pivot toward digital commerce to supply chain shortages and economic instability, it has been anything but "business as usual." With these developments, commerce technology decision-makers are under pressure to accommodate a growing list of new business and customer needs. Our Customer Experience & Commerce, Merchant Study 2023 provides a detailed update on the strategies, trends and technologies that are top-of-mind for decision-makers as they navigate uncertain times.
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