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The customer experience is at the root of transformation for payments and fraud prevention. As merchants look to enhance the speed, personalization and efficiency of the commerce experiences they serve to their customers, they are discovering that payment processing and fraud prevention technologies have an outsized impact on the success of their strategies. Our Customer Experience & Commerce, Merchant Study 2024 survey provides a detailed view into the strategies, trends and technologies that are top of mind for commerce technology buyers in the months and years ahead; this report focuses on highlights from the payments and fraud prevention components of our survey.