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The responsibilities, roles and tasks of today’s human resources department are different than they were just five years ago. What was once a back-office compliance and employee management hub has emerged as a frontline unit for driving employee productivity, performance, engagement and retention. These new goals, along with novel technologies and modern tool sets, have transformed what HR represents and what it can bring to the table as a business partner. 

Data from our Workforce Productivity & Collaboration, Employee Life Cycle & HR 2024 indicates a laser focus on employee engagement and productivity as HR positions itself to be a chief architect of company culture to both support existing employees and recruit new workers into the fold. Building on HR's reprioritization of its core roles, AI is influencing what these roles mean and how HR operates within the business itself, continuing to tip the balance of what defines human resources and its purview.