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The coronavirus is changing the face of customer experiences while igniting dramatic shifts in consumer spending patterns. Technology today can ensure that businesses rise to meet changing customer expectations, but considering that 48% of the market is still formulating its digital transformation plans, many businesses have a long way to go to ensure that vision meets reality.
However, there has to be a specific reason to start. Finally there is a true business case for many to wake up, especially when it comes to delivering contextual experiences.
We expect the coronavirus will be an inflection point for the market that drives a reshuffling of the proverbial deck of priorities. Implementing technologies that facilitate data-driven experiences, ensure seamless customer journeys and drive stickier relationships are likely to rise to the top of that deck as businesses work to simultaneously secure loyalty and revenue.
In this session with Research VP & GM Sheryl Kingstone, you will garner insights on:
The state of the economy amid the COVID crisis
Are you a digital leader or laggard?
What are the top customer experience technology investments by digitally-driven businesses?
Evolving Analytics to Thrive amid Data Growth
Preparing Your Business for the Digital Future
Benchmarking Enterprise Application Security
IoT Technology Roadmap
The State of Enterprise AI
How To Avoid a Frankenstein Workforce Experience
Unpacking Workload Deployment Strategies
Reducing Infrastructure Cost with Cloud and AI
What Does DevOps Maturity Look Like?
Information Security in 2019: Unsolved Problems in a Changing Landscape
Speedbumps and Shortcuts: Letting Data Drive IT Strategy
So Who’s Deploying IoT Anyway?
2019 Trends in Cloud Hosting & Managed Services
Digital Transformation and the Role of the IT Department: Waxing or Waning Influence?
The State of Enterprise AI Adoption
Data Growth Challenges and the Rise of Cloud Storage
The Impact of Digital Transformation on Infrastructure Teams
Pain Points and Perceptions in Information Security
How is Enterprise Internet of Things (IoT) Evolving?
Who Controls the Cloud at Your Organization?
Keeping the Lights on During Digital Transformation
Cloud Adoption and the Maturity Journey
Top Storage Pain Points and Emerging Technologies
IoT an Internet of Things Reality Check
Digital Transformation Driving Big Changes in 2018 for Enterprises
Datacenter Transformation Starts with Staffing
Enterprise Security Trends for 2017
Benchmarking Your IT Organization Part One: Budgets
Benchmarking Your IT Organization Part Two: Structures
Benchmarking Your IT Organization Part Three: Skills