Service providers see significant opportunities to support their customers' key IT initiatives, and the capabilities to capture those opportunities — namely, support for strategic planning, knowledge transfer and the curation of tools — are currently in development for many. Customer AI projects are critical areas of focus, and service providers view their own technology vendors as key sources of backing and support, including through reference architectures, training and certification and opportunities to partner with other service providers — including AI and security firms. These issues and others are reflected in the response to 451 Research's Service Provider Workloads, Key Projects & Infrastructure Evolution 2025 survey.
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